Question 1

How does Turbo Tips work?

Accepted Answer

Customers scan the QR code at your business, choose an employee and an amount, and pay by card, Apple Pay or Google Pay. The tip goes straight to the employee's bank account over CliQ, usually within seconds.

Question 2

What types of businesses can use Turbo Tips?

Accepted Answer

Any service business whose staff serve customers: restaurants, cafes, hotels, salons, barbershops, spas and more. If your employees receive tips, Turbo Tips fits.

Question 3

How much does it cost?

Accepted Answer

Nothing for the business. A small platform fee is included in each tip, and you choose who pays it: the customer, the employee, or a split between the two.

Question 4

How do employees receive their tips?

Accepted Answer

Each tip is sent to the employee's bank account over CliQ, Jordan's instant payment network, as soon as it is paid. Nobody waits for the cash to be split at the end of a shift.

Question 5

Do customers need to download an app?

Accepted Answer

No. Customers scan the QR code with their phone camera, or tap an NFC sticker, and the tip page opens in their browser.

Question 6

How does tipping affect taxes?

Accepted Answer

A tip added to the card bill counts as the business's revenue. With Turbo Tips, the tip goes to the employee's own bank account as a personal transfer instead, so it never passes through the business's books.

Question 7

Can I choose the tip amounts?

Accepted Answer

Yes. You set the amounts customers tap, decide whether they can type their own, and can give an employee a goal that customers see as they tip.

Question 8

How do I set up my business on Turbo Tips?

Accepted Answer

Fill in the form on our Get started page. We'll call you within 24 hours to confirm the details, set up your account and deliver your QR stands. You sign in to your dashboard with your phone number.

Question 9

What payment methods are supported?

Accepted Answer

Visa and Mastercard debit and credit cards, Apple Pay and Google Pay. Card payments are protected by 3-D Secure.

Question 10

Can I track my employees' tips?

Accepted Answer

Yes. Your dashboard shows each tip as it arrives, with totals per employee, your busiest hours, customer ratings and how things change over time.

Question 11

Is the platform available in Arabic?

Accepted Answer

Yes. Every screen, for your customers and your team, is in Arabic and English, laid out right to left in Arabic.

Question 12

How secure are the payments?

Accepted Answer

Card payments go through 3-D Secure and are processed by a certified payment gateway. Card details never reach our servers.

Frequently asked questions.