Terms of Service
Effective date: 28 September 2026
These terms apply to Turbo Tips, operated by Turbo Technologies (توربو للتكنولوجيا), King Hussein Business Park, Building 23, Amman, Jordan. By tipping through Turbo Tips or using a Turbo Tips dashboard, you agree to them.
1. What Turbo Tips is
Turbo Tips is a technology platform that lets customers tip the staff of participating businesses by scanning a QR code, and sends each tip to the recipient's bank account over CliQ. We are a technology provider, not a bank or a payment institution: card payments are processed by a licensed card processor, and CliQ transfers are made through a licensed payment service provider. All amounts are in Jordanian Dinars (JOD).
2. Tipping
Tipping is voluntary. You choose the person, or the business, and the amount before you pay, and the total charged to your card, including any platform fee, is shown before you confirm.
3. Fees
A platform fee is charged on each tip. It depends on the tip amount and the card used. Each business decides how the fee is shared between the customer and its staff; the customer's share is included in the total shown before paying. Businesses pay no subscription.
4. Payouts
Once a payment is confirmed, the tip is sent by CliQ to the account the business has registered for the recipient, usually within seconds. If a transfer is delayed or fails, we retry it or contact the business. Where a recipient has no eligible bank account, the business may receive the tip on their behalf, and it is then responsible for paying them.
5. Cancellations, refunds and payment problems
Because a tip is paid out within seconds, a completed tip cannot be cancelled or refunded through Turbo Tips. If something went wrong - you were charged but the tip was not completed, you were charged more than once, or you did not authorise a payment - contact us at support@turbopay.org within 30 days with the date, amount and business. We will investigate with the business and our payment partners and tell you the outcome. This does not affect any right you have to dispute a charge with your card issuer.
6. Business accounts
Dashboard access is by invitation, and each user signs in with a verified mobile number and must keep that access secure. A business must give accurate information, may register only CliQ aliases that belong to the staff member concerned or to the business itself, and must have its staff's agreement before they appear on Turbo Tips. The business owner decides who in the business has access and what each person may do.
7. Acceptable use
You must not use Turbo Tips for fraud or money laundering, with a card you are not authorised to use, to test cards, or to interfere with the service or with other users' data. Where we reasonably suspect misuse we may block cards, hold or stop payouts and suspend accounts, and we may report it to the authorities.
8. Availability and liability
We work to keep Turbo Tips available and secure, but we cannot guarantee uninterrupted service, and we are not responsible for failures of banks, card networks or payment partners outside our control. To the extent the law allows, our liability for any tip is limited to the fee we received for it.
9. Intellectual property
The Turbo Tips name, logo, software and content belong to Turbo Technologies. Businesses keep the rights to their own names, logos and photos and allow us to show them on their tipping pages.
10. Changes to these terms
We may update these terms. The effective date above shows when they last changed, and we will tell dashboard users about significant changes. Using Turbo Tips after a change means you accept it.
11. Governing law
These terms are governed by the laws of the Hashemite Kingdom of Jordan, and the courts of Amman have jurisdiction.
Contact us
Questions about these terms: support@turbopay.org, Turbo Technologies, King Hussein Business Park, Building 23, Amman, Jordan.