Privacy Policy
Effective date: 10 October 2026
Turbo Tips is operated by Turbo Technologies (توربو للتكنولوجيا), King Hussein Business Park, Building 23, Amman, Jordan ("we", "us"). This policy explains what personal data we process when you tip through Turbo Tips, use a Turbo Tips business dashboard or visit our website, why we process it, and the choices you have. We process personal data in line with Jordan's Personal Data Protection Law No. 24 of 2023.
1. Who we are
Turbo Tips is a technology platform that lets customers tip the staff of participating businesses. We are a technology provider, not a bank or a payment institution: card payments are processed by a licensed card processor, and transfers to staff are made over CliQ through a licensed payment service provider.
2. Information we collect
If you tip, you do not need an account. You enter your card details directly into our card processor's secure fields, or pay with Apple Pay or Google Pay; we never see or store your full card number or security code. We record the tip itself - the amount, the fee, the time, the business and person you tipped, the payment method and the country your card was issued in - together with a fingerprint of the card that cannot be turned back into card details, which we use to prevent fraud. If you leave a rating or a written review, or answer the short question after tipping, we store it with the tip. If you use a business dashboard, we hold your name and mobile number, the business details you or your employer provide (business name, address, email and logo), details of staff (name, position, photo, the CliQ alias their tips are paid to and the account holder name the bank returns for it), and a record of the actions taken in the dashboard. From every visitor we collect technical information such as the IP address, the approximate country it indicates, and the browser and device type.
3. How we use it
To take your tip and pay it to the person you chose; to calculate and show fees; to prevent and investigate fraud and misuse, for example by checking card fingerprints for unusual patterns and blocking cards used fraudulently; to keep accounts secure, including alerts when an account signs in from a new device; to give businesses reports of the tips they receive, including ratings and reviews; to help you when something goes wrong with a payment; to meet legal, accounting and regulatory obligations; and to understand how visitors use our website and tipping pages, so we can improve them.
4. Who we share it with
We do not sell personal data. We share it only as needed to run the service: with the business you tipped (the tip, when it happened, and your rating and review - never your card details); with the licensed card processor that takes the payment and the licensed payment service provider that sends the CliQ transfer; with service providers that host our systems or work for us (cloud hosting and database, text messages, email, image hosting, error monitoring and website analytics), who process it to provide that service; and with public authorities when the law requires it.
5. Where your data is stored
Some of our service providers store or process data outside Jordan, including in the European Union, the United States and Australia. We send them only the data their service needs, and we use providers that apply recognised security standards.
6. Cookies and analytics
Our payment pages and dashboards use only essential cookies: one keeps you signed in and one remembers your language. Our marketing pages also use Google Analytics cookies to count visits and understand how the site is used; they are not used for advertising. On tipping pages we also record how far each visit gets through the steps, when, when the page is left and which parts of it are tapped, together with its country, type of device, browser, screen size and the amount chosen, to improve those pages. This uses no cookies and does not keep your IP address. A visit is stored apart from your tip, but because it holds the time and the amount, we can match it to the tip it led to. You can block or delete cookies in your browser settings, but signing in to a dashboard needs the essential ones.
7. How long we keep it
Tip and payment records are kept for as long as accounting, reconciliation, fraud prevention and the law require. Technical request logs are deleted automatically after 3 days. Dashboard account data is kept while the account is active and deleted on request, except where the law requires us to keep records. A record of the actions taken in dashboards is kept as a security audit trail.
8. How we protect it
Connections to Turbo Tips are encrypted. Card details are handled only by our card processor's PCI DSS certified systems. Access to data is restricted by role and by business, administrative actions are logged, and backups are encrypted.
9. Your rights
Under the Personal Data Protection Law you may ask to access the personal data we hold about you, to correct it or delete it, or to object to or restrict how we use it, and you may withdraw any consent you have given. Tippers have no account, so please include the date, amount and business of the tip so we can find it. We may keep some records where the law requires it. Write to support@turbopay.org and we will reply within 30 days.
10. Children
Turbo Tips is not intended for anyone under 18.
11. Changes to this policy
We may update this policy. The effective date above shows when it last changed, and we will tell dashboard users about significant changes.
Contact us
Turbo Technologies, King Hussein Business Park, Building 23, Amman, Jordan. Email: support@turbopay.org.